Question 1

What areas do you service?

Accepted Answer

We proudly service the Shuswap and North Okanagan, including Salmon Arm and surrounding communities. We also take on commercial plumbing and heating projects outside our local service area. Contact us to discuss your project and see how we can help.

Question 2

Can you help with plumbing and heating emergencies after hours?

Accepted Answer

Yes — we do. If you’re dealing with a burst pipe, no heat, a leaking water heater, or another urgent issue, you can reach out any time. We provide 24/7 emergency plumbing and heating service for homes and businesses in Salmon Arm, the Shuswap, and the North Okanagan.

Question 3

What types of plumbing services do you provide?

Accepted Answer

We provide a wide range of residential and commercial plumbing services, including repairs, installations, maintenance, leak detection, water heaters, fixture replacements, drainage issues, gasfitting and more. If it involves your plumbing system, give us a call and we’ll find the right solution.

Question 4

What types of heating services do you provide?

Accepted Answer

We provide residential and commercial heating services, including heating repairs, maintenance, troubleshooting, and installations. We work to keep your heating system running safely, efficiently, and reliably, especially when you need it most.

Question 5

Do you work on both residential & commercial properties?

Accepted Answer

Yes. Lifeline Plumbing & Heating provides plumbing and heating services for both residential and commercial properties. We handle everything from home repairs and maintenance to larger commercial projects, including projects outside our local service area.

Question 6

How much does a service call cost?

Accepted Answer

A standard service call is $62.95, which includes the first 30 minutes for a diagnostic. Our standard service rate is $92.95/hour. Discounted rates may be available depending on the nature of the job.After regular business hours the service call fee is $92.95 and the service rate is $195.95/Hr

Question 7

How much does an emergency call cost?

Accepted Answer

Our after-hours emergency service fee is $92.95, which includes the first 30 minutes diagnostic. The emergency service rate is $195.95/hour.

Question 8

Do you provide estimates before starting work?

Accepted Answer

Yes. We provide a clear estimate before beginning any additional work whenever possible. After diagnosing the issue, we’ll explain what needs to be done, what it will cost, and make sure you understand your options before moving forward.

Question 9

Are you licensed and insured?

Accepted Answer

Yes. Lifeline Plumbing & Heating is fully licensed, carries commercial liability insurance, maintain WCB coverage and we are bonded for gas work. Peace of mind that your plumbing and heating work is being handled professionally and responsibly.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, credit card and e-transfer. For larger projects, a 50% deposit is required upfront, with the remaining balance due upon completion unless otherwise agreed upon.

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Proudly Serving the Shuswap & North Okanagan

Based in Salmon Arm, BC, Lifeline Plumbing & Heating proudly provides reliable residential and commercial plumbing and heating services throughout the Shuswap and North Okanagan.